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Customer Service Tip: Update the 'Contacts' to facilitate the retrieval of the FortiToken, change security devices or password if needed

Last Updated 9 months ago

Description

This article describes how to update the 'Contacts' in the FortiCloud Portal.

Scope

To facilitate the retrieval of FortiToken, change security devices or passwords if needed.

Solution

FortiCloud users will encounter the error below when attempting to access the 'Lost FortiToken' option in the FortiCloud Portal if the 'Mobile Number' has not been updated under 'Contacts'.

Fortinet recommends updating the Mobile number to facilitate the retrieval of FortiToken and changing security devices or passwords if needed.

Steps to update the Mobile number under 'Contacts':

Select 'Security Credentials'

Select 'Contacts', enter the Mobile Number, and select 'ADD NUMBER'.

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